Frequently Asked Questions
What Products Do You Offer?
We offer a variety of Robotime brands and product categories, including:
What Is The Minimum Order Amount (MOA)?
Our minimum order amount is $500 per order. You may combine different products and brands to meet the minimum purchase requirement.
Is There A Minimum Order Quantity (MOQ)?
Most products are sold by case pack (set). MOQ may vary by product category. Please contact our sales team for specific requirements.
Which Delivery Methods Do You Use?
We typically ship orders via FedEx, UPS, USPS, or truck freight, depending on package size, order volume, and destination.
Do You Offer Free Shipping?
Yes. Orders over $300 qualify for free shipping within the continental United States, excluding Alaska, Hawaii, and other remote areas.
What Terms Of Payment Do You Support?
We support payment by credit card, bank transfer, and Zelle. Payment details will be provided by our sales team after order confirmation.
How Does The Payment Process Work?
After you submit your order or inquiry, our sales team will contact you via email with payment details and order confirmation.
If I Place An Order, When Will You Ship It?
Most orders are shipped within 1–3 business days after payment confirmation, depending on inventory availability.
Where Are Your Warehouses Located?
Our primary warehouse is located in New Jersey, USA, allowing fast and reliable fulfillment across the United States.
How Long Does Delivery Take?
Most wholesale orders are delivered within 7–10 business days after shipment.
Do You Provide Product Images And Marketing Materials?
Yes. We can provide high-resolution product images, videos, and marketing materials to support your online and in-store sales.
Do You Offer Retail Display Solutions?
Yes. Orders over $1,000 may qualify for complimentary display cases to help showcase Robotime products in your store.
Do You Offer Customization Or Private Label Services?
No. We currently do not provide OEM, ODM, private-label, or customized product services. We only sell original Robotime-designed products.
How Can I Contact Your Wholesale Team?
For wholesale inquiries, product availability, pricing, or partnership opportunities, please visit our Contact Us page and submit an inquiry form.
Still Have Questions?
Can’t find the answer you’re looking for? Our team is here to help with wholesale pricing, product recommendations, shipping details, and partnership opportunities.
