Shipping Policy
At Robotime USA, we are committed to providing reliable and efficient shipping services. Please review the information below regarding order processing, delivery times, and shipping policies.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Please note that processing times may be extended during holidays, promotional events, or periods of high order volume. Orders placed on weekends or public holidays will be processed on the next business day.
For wholesale customers, we recommend placing orders at least 15–20 days in advance of your desired delivery date to help ensure product availability and timely delivery, especially during peak seasons or for large-volume orders.
Shipping Locations
We currently ship orders within the United States. For international or special shipping requests, please contact our team before placing an order.
Shipping Methods & Delivery Time
All orders are shipped from our U.S. warehouse in New Jersey whenever inventory is available.
|
Shipping Method |
Estimated Delivery Time |
|
Standard Shipping |
7–10 Business Days |
Please note that delivery times are estimates and may vary depending on carrier performance, weather conditions, holidays, or other circumstances beyond our control.
Expedited shipping services are not available at this time.
Order Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout. Please allow up to 24 hours for tracking information to become active after receiving the shipping confirmation.
Shipping Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
- Severe weather conditions
- Carrier service disruptions
- High shipping volumes during holidays
- Inventory availability
- Incorrect shipping information provided by customers
Robotime USA is not responsible for delays caused by third-party shipping carriers.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. Robotime USA is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping addresses.
Lost or Damaged Packages
If your order arrives damaged, contains missing items, or appears to be lost during transit, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Order number
- Photos of the package and product (if damaged)
- A brief description of the issue
Our team will review the case and assist with an appropriate solution.
Wholesale Orders
Wholesale orders are shipped from our U.S. warehouse based on inventory availability. Orders are typically processed within 1–3 business days, while larger-volume orders may require additional preparation time. Shipping costs, if applicable, will be calculated and communicated before order confirmation. For wholesale shipping arrangements, inventory inquiries, or bulk order assistance, please contact our sales team directly.
