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FAQs

1. Which delivery method do you ship my orders?

We will ship your orders by Fedex, UPS or USPS. Fedex is our usual delivery method.


2. What terms of payment do you support?

We support payment by credit card, check and bank transfer.


3. If I place an order, when will you ship it?

After you pay for it, we will ship your order within 2 days, and it will take 3-5days to your address. Except remote areas.


4. Where are your warehouse?

We have two warehouses, one in California and one in Delaware, and we will send your order based on the inventory, so you may receive packages from both warehouses.


5. What services will you provide as your partner?

If you do local store, we will provide you display. If you do online store, we can provide you products images and videos.


6. What is the process of placing an order?

Review our goods----choose items----contact us----confirm the order or discuss matters of cooperation-----pay for the order-----ship goods


7. Do you provide after-sales service?

Yes, you can let your customer contact our after-sales group e-mail, service@robotime.com.